FAQ's (Frequently Asked Questions)

  1. What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. We apologize for any inconvenience delivery may cause.

  1. My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

  1. Where is Clothing Shop Online based?

Our office is located in best city in the world New York, New York, city so nice they named it twice and the kind of people who say "deadass" (really).

  1. How do I take advantage of my tax exemption status?

Unfortunately, as a traditional e-retailer we do not support tax exemptions. We recommend purchasing through an apparel wholesaler to better meet your exemption needs.

  1. Where are your products shipped from?

We ship from warehouses around the world located in US, EU, and Asia. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry. 

  1. Can I expedite my shipping?

Yes! We offer expedited shipping options within checkout for certain products.

  1. Can you ship internationally or process international credit cards?

At this time, we offer international shipping and can accept credit cards from outside of the United States.

  1. How can I pay for my order?

Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal and many other forms of payment.

  1. How long will it take me to get my order?

Due to carrier delays, please allow up to 15 business days for your order to be delivered via our standard shipping method ("standard" at checkout).

  1. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

  1. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page if you qualify.

  1. Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

  1. How do I return my order?

Returns are accepted for all items within 30 days of purchase if qualified. Please visit our returns policy before you initiate the returns process.

  1. What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team through the contacts tab

  1. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to info@strainsbyadams.com

  1. I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact us, so that they can work to get you your goods as soon as possible.

  1. Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found on a chart in metric and imperial systems of each product detail page. Unless otherwise specified sizing is in centimeters and inches and is taken with the item lying flat.